You are entitled to cancel your contract if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods. Your right to return products does not apply to goods made to your specification that have been clearly personalised such as a door change. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them, Any business to business transaction is excluded from the cancellation and returns terms.
A collection fee for the cost of returning the goods will apply. The fee will vary based on the size of the appliance.
Collection of the goods will only take place from the delivery address to which they were delivered
You can return the items at your own cost within 14 days of such cancellation and we will reimburse you (by the method used in the original transaction)
This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard delivery).
We will make the refund no later than 14 days after the appliance is returned to us. If you cancel an order after the goods have been despatched, you will be charged the actual cost of collecting the item. The cost will be deducted from any refund that is due to you.
Please note; pricing of any multi buy package may be subject to alteration should one or more items be returned within your statutory 14 day return period.
We recommend that goods should be returned by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit. We may request photographic evidence of the appliance prior to collection. Upon receipt of the returned appliance(s) these will be inspected to ensure they are in perfect condition and are include all relevant accessories, manuals, components and any free gifts. If the appliance has been installed and/or used or can no longer be sold as new, then an appropriate reduction in the refund due will be applicable this can be up to 50 percent of the value. We reserve the right to claim for any damage to the appliance(s) that may have occurred whilst the goods have been in your possession. This does not affect your statutory rights. On conclusion your order will be processed for reimbursement of monies paid less any applicable collection charges & or charges in respect of missing accessories, manuals, components and free gifts.
Any visible damage should be reported to our sales team within 48 hours after delivery.
Claims regarding faulty goods will be subject to the terms and conditions of the manufacturer's warranty but this does not affect your statutory rights. If your product appears not to be functioning correctly please first check the manufacturer's instruction book and follow the fault-finding guide. If a product has been installed the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault. Please remember if a product is found to be installed incorrectly the manufacturer reserves the right to charge for the service call.
When installing a gas appliance, a qualified Gas Safe engineer is required.
When an item is deemed not repairable by the manufacturer within the warranty period they will issue you with an “Uplift Number” This is an authorisation for us to exchange the goods. You can then choose to exchange the product for a like for like product or chose a different product. If you choose a different product then if it is more expensive you will need to pay the difference, if it’s cheaper we will refund the difference.
When we delivery the replacement the faulty appliance will need to be disconnected and available to collect, we will not leave the new replacement appliance unless the other is available for collection at the same time. If we installed the original appliance, then we will disconnect and install your new one free of charge.